Terms and Conditions

My Baby Class Ltd

  1. Information about us
    • Who we are. We are My Baby Class Ltd a company registered in England and Wales. Our company registration number is 12418597 and our registered office is at 3 Parish Room Croft, Waters Upton, Telford, England, TF6 6PP.
  2. Our contract with you
    • How we will accept your order. Our acceptance of your order will take place when we email you to accept your booking, following payment of the course fees in full by you, at which point a contract will come into existence between you and us.
  3. Our courses
    • Information about our course leaders. We use qualified midwives to provide our courses.
    • About our courses. Our courses are designed to provide general advice about pregnancy, childbirth, infant feeding, new baby care and parenting in the first few weeks. We are not able to provide personal advice or provide medical advice regarding any individual and any specific queries must be made with your general practitioner, nurse, midwife, gynaecologist, obstetrician, or other healthcare professional as appropriate.
    • How our courses interact with NHS pregnancy support. Our classes are in addition to the support offered by the NHS and do not replace the care provided by the NHS or any other healthcare institution offered to you.
    • What if you feel ill during our classes. If you, or your partner, feel unwell whilst in attendance at the sessions you should immediately seek the advice of your general practitioner, nurse, midwife, gynaecologist, obstetrician, or other healthcare professional as appropriate.
  4. When we will provide the Services
    • Sessions. We will provide the sessions on such frequency and at such numbers as is detailed on your booking and email confirmation. We reserve the right to deny any person entry to any of our sessions for any reason.
    • If you are unable to attend a session. If you are unable to attend any session in the course, we will try to facilitate a make-up session if we have availability on another course, however this cannot be guaranteed. We will advise you if we are able to offer any make-up sessions prior to the course ending. We will not offer a refund for missed attendance at any of our sessions, except at our sole discretion for exceptional circumstances.
    • Minimum numbers. We require a minimum number of participants to run our courses. If for any reason these numbers are not reached then we reserve the right to cancel the course and offer alternative dates. If the revised dates are not suitable for you then we will provide a full refund of the course fees.
    • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
    • Unforeseen circumstances causing a location transfer. In the unlikely event that the course venue needs to be altered, any new venue will be located within a reasonable distance of the original location. In these circumstances no refund will be offered.
    • Unforeseen circumstances causing a transfer of courses. We fully reserve the right to transfer any of our physical courses into virtual courses if, in our reasonable opinion, attendance by you or us at the physical course would be contrary to our health and safety, or following government guidance. We will notify all relevant participants of such transfer with as much notice as possible. If the transfer happens before the course has started, we will refund the difference between the cost of the physical course versus the virtual course. If the transfer happens during the course, we will make a proportionate refund of the difference based on how far the physical course has progressed. Any calculations under this clause will be binding on both you and us, save for obvious errors.
  5. How we will run the course
    • Behavioural requirements. By booking onto one of our courses and attending our sessions, you agree that you, as well as any guests you bring to the sessions will not harass or upset any other participants or members of our staff at the sessions, and that you and your guests will not be defamatory, obscene, offensive, hateful, inflammatory, threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety. If we believe that any person is creating a nuisance during a session, we reserve the right to remove this person from the session and, in our sole discretion, remove them from the rest of the course. In this event, no refund will be given to the participant so removed.
  6. Price and payment
    • Where to find the price for the services. The price of the course will be the price indicated on the booking pages when you made your booking.
    • When to pay for the services. We require full payment of the course fees before accepting your booking. Once payment has been made, we will process the booking and confirm your contract by way of email.
    • If we offer a partial or full refund for the course fee, such refund will be made back to the payment method used to place the course booking with us.
  7. Cancellation
    • 14 day grace period. You are able to change your mind within 14 days of our booking confirmation to you and receive a full refund. If any sessions of the course occur during this 14 day grace period, you must pay for these sessions, even if you do not attend them. We will calculate any such payment on a proportionate basis depending on the number of sessions in the course.
    • Cancellation period. If you have not cancelled within 14 days of our booking confirmation to you, you will still be able to change your mind and receive a refund, which, during the cancellation period only, will be for the full price of the course minus a £25 administration fee. The cancellation period will be from the end of the 14 day grace period to the date being one month prior to the start of the course.
    • Less than one month cancellation. If you seek to cancel your contract with us less than one month before the course starts, you will be liable for the full price of the course, except at our total discretion under exceptional circumstances.
    • How to tell us you want to end the contract. To end the contract with us, please email us at hattie@mybabyclass.co.uk using the heading “CANCELLATION”. Please provide your name, home address, details of the order and, where available, your phone number and email address. The contract will only end once we have confirmed acceptance of you cancellation, which we will endeavour to do within one week of your cancellation email.
    • How we will refund you. We will refund you the price by the method you used for payment. However, we may make deductions from the price, as described above.
  8. If there is a problem with our services
    • How to tell us about problems. If you have any questions or complaints about the services, please speak to one of our consultants either at the class, or if you would prefer to ask or speak to our consultants one on one following the class, please contact us and we will try to answer your question. Our contact details are located hattie@mybabyclass.co.uk and 07825958802
  9. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation.
    • Exercises and other physical activity. There may be elements of our course that may require you to undertake some physical activity. You must act responsibly and sensibly at all times whilst undertaking any such activity, following any safety warnings or instructions given to you by one of our midwives. We cannot express individual opinion that you are fit to safely participate. You must obtain professional or specialist advice from your general practitioner, nurse, midwife, gynaecologist, obstetrician, or other healthcare professional as appropriate before participating. In the absence of any negligence or other breach of duty by us, participation in any of our courses is entirely at your risk.
    • We are not liable for damage to your property. You bring personal items to the classes at your own personal risk.
    • We are not liable for business losses. We only supply the services for personal and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  10. Other important terms
    • We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts only.